AwarenessScams & deception
Tech-support scams
“Your computer has a virus” - from someone you never contacted.
Understand it
A pop-up, call or email warns of a problem that does not exist and offers to fix it, usually by taking remote control of your machine or charging for useless “support”.
How to spot it
Unsolicited warnings with a phone number, alarming countdowns, or anyone asking to connect to your computer.
Close the gap
- Microsoft, Apple and your bank do not cold-call about viruses.
- Close the pop-up; do not ring the number shown.
- Never grant remote access to someone who contacted you.
- If you did, disconnect, change key passwords, and run a security scan.
What to do about it
You don't fix a scam, you spot one. Run anything suspicious through our phishing checker, and let your plan harden the accounts and money they're really after. When money's involved, the fix is a habit, not a setting: confirm every payment or change of bank details by phone, on a number you already have.